At Rent-a-Son, our highest priority is the health and safety of our customers and staff. As with all of Canada we have been closely monitoring the situation with the Coronavirus (COVID-19).  If you already have a move scheduled with us or are looking to book a service I am sure that you have questions.

We can confirm that moving and storage are captured by the Ontario government’s list of essential services that are permitted to continue under the lock-down. We are writing to reassure you that our company has instituted measures to adapt to the extreme conditions COVID-19 has inflicted upon us as we continue serving our community, which is still relying on us as people migrate to new homes.

The Centers for Disease Control and Prevention (CDC) has issued guidance for Business and Employees as well as guidance for Individuals and their homes. The World Health Organization (WHO) also has excellent resource information. For a local update please read this link. Following published guidance is the most effective means to help combat the spread of Coronavirus.

By following the approved best standards and working together we will be able to continue our moves with the appropriate level of care and caution. We will keep up to date with the situation daily and increase our measures as needed to deal with this situation.

Planning your move?

Rent-a-Son have trained our moving teams regarding Coronavirus and created a plan for a safe moving experience. For example,

  • We are having our crews arrive earlier and sanitizing our fleet before and after each service.
  • We have gone through a best practice seminar on hand washing and personal prevention practices.
  • Also, we offer several options for providing a pre-move survey. We can still schedule an appointment to send someone to your home or we alternatively we offer virtual surveys (similar to a video chat or FaceTime), which are fast, convenient and efficient.
  • We have waived delivery charges for moving supply purchases and rentals if you would prefer not to pick them up from our facility

Not Feeling Well or Travelled Recently?

My move is scheduled in a few days, and I’m not feeling well, what should I do? First and foremost, you should do what makes you most comfortable. It’s possible to delay the start of your move and we have waived our rescheduling fee if clients have any concerns. If you are not considered at risk, you may want to proceed. We ask in this situation you do alert your coordinator that you are not feeling well or have travelled in the last 14 days.