HONEST MOVERS

OUR ESTIMATES ARE TRANSPARENT, THOROUGH AND RELIABLE

We will review your needs meticulously. We are not one of those companies that send out quotes highlighting the minimum amount owing and then disguising it as a true estimate. We are forthright in what we think each move will cost.

Our experienced and personable moving coordinators spend time speaking with each prospective customer, reviewing in detail his or her list of possessions. We document the inventory carefully, gauge its volume and weight, assess the destination property’s configuration and location, and calculate an estimated price, based on the expected number of man hours needed to perform the job.

We are good at this. In aggregate, our estimates equal 101% of our booked revenue. This means that not only are we very accurate, we actually tend to come in slightly below guidance.

We obviously cannot claim that this is always the case. Metropolitan Toronto has unpredictable traffic, complicated architecture, and buildings with unusual elevator and loading set-ups, but we will always do our level best to do right by the customer.

OUR CREWS ARE FULLY VETTED WITH BACKGROUND CHECKS

We hire for cultural fit, and the first criterion that we examine is honesty. One exercise we carry out is verifying that applicants have no criminal records.

Periodically, a sad story crops up in our industry about how a family is taken advantage of, and all moving companies become exposed to the resulting damaged reputations.

Rent-a-Son takes its responsibility toward clients very seriously. Sending crews into people’s homes and handling their personal goods is something our company is answerable for, so we must do everything we can to give you confidence in our people.

Background checks are an additional measure we have adopted to learn about what is not necessarily disclosed in someone’s job application. You can rest assured that a Rent-a-Son crew is an honest crew.

WE INVEST IN TRAINING OUR CREWS

Once movers are hired, they receive both classroom and practical instruction before being staffed with seasoned colleagues. Our transparent approach with customers applies equally to personnel through a highly detailed mastery matrix that lays out in great detail the specific skills required for organizational advancement.

We want our people to develop their craft and earnings potential, and we train and supervise them in a way to help them grow.

WE ARE WSIB INSURED FOR YOUR SAFETY

All of our staff are insured by the Workplace Safety Insurance Board [WSIB]. You may have peace of mind that by engaging Rent-a-Son, as a hiring party you will be complying with Ontario’s labour laws and will not be committing an offence under the Workplace Safety Insurance Act.

WE USE INDUSTRY-LEADING BUSINESS PRACTICES

We play by the rules. We never pay staff under the table. All required income tax as well as Canada Pension Plan and Employment Insurance contributions are remitted to the Canada Revenue Agency. You can be certain that when dealing with Rent-a-Son, you are dealing with a business that operates as a responsible, tax-paying citizen

WE HAVE AN A+ RATING WITH  THE BBB

The Better Business Bureau [BBB] has assigned an A+ rating to Rent-a-Son.

The BBB carries out comprehensive evaluations of businesses before qualifying them, accounting for complaints, time in business, transparency of marketplace conduct, adherence to licensing requirements, record of government actions, and advertising claims.

As our website illustrates, numerous third parties have identified us as among the best movers in the city, be it for short haul or long distance.

OUR REVIEWS SPEAK FOR THEMSELVES

We have more published reviews than any moving company in Toronto, and we score highly and consistently, year in and year out. Frequent citations include professional, respectful, careful, courteous, quick, reliable, and efficient, among many others. We are regularly cited as one of the city’s best movers, reflecting a deep commitment to customer service.